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This page contains comunication history with ONEAN about the two separate events that took place in Lithuania, when the fire was started by ONEAN batteries. One event happened at an individual home and the other at a seaside restaurant. The total amount of losses is more than one hundred thousand Euro ( ~ 100 000 euro).

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From: Jon Uriarte Onean (j.uriarte@onean.com)
Subject: Onean Dealership points to discuss
Date: March 26, 2021 at 1:00 PM GMT+3
To: Aboutoneanboards staff(Zil)

Hi Zil,
Thanks for your emails and sorry this has taken this long to clear.

As you can imagine, its been pretty hectic over the last 2 months.

Regarding he recent lead I sent you, what you can offer him is a refurbished/second hand Carver X pack. A unit that is used/repaired but in perfect working condition. With a 1 year warranty. The retail price for this unit we can do for 7490€, and 5490€ for you. let me know if the client could contemplate this option.

We could also do this for the Carver twin, with a price of 4.990€ and 3.990€ for you.

As per other topic, to solve the issue for you to cover the agreed part, what I propose would be to send you two complete packs, for you to sell and pay once sold, this way you will get the margin.

Another option is to offer this rental station one or two units free of charge. This would solve the issue asap. And will enable us to continue to work in the right direction for this summer. I will get the accounting recap today, and I will send it your way

Best regards
Nemesio Mogrobejo. 11,
48015, Bilbao, Spain
www.onean.com

Jon Uriarte
Head of Sales
j.uriarte@onean.com

From: Aboutoneanboards staff(Zil)
Subject:RE: Onean Dealership points to discuss
Date: March 29, 2021 at 2:11 PM GMT+3
To: Jon Uriarte Onean (j.uriarte@onean.com)

Hi Jon,
It was good to talk to you last Friday. As discussed, following up with you on all of the topic's below:

- Compensation
We have discussed this over the phone, waiting to hear back from you on the packages and delivery dates. As per other topic, to solve the issue for you to cover the agreed part, what I propose would be to send you two complete packs, for you to sell and pay once sold, this way you will get the margin. I prefer this option, to have the boards on me. So I know it's here and I'm responsible for it and can act on it asap. Especially, as I'm paying the rental in advance. We're talking two Carver X packs, right? Because earlier, we talked about three packs. So, perhaps, it could be either two Carver X packs, or one Carver, Two Twins, if you estimate, that the Twin board will be the one, that will be selling the best? How soon you can ship those to me? It's also related to the other - my old Twin subject and it's replacement. The sooner I'll get it, the better.

- My old Carver
Waiting to hear from you on the replacement/upgrade/discount option.

- My deposit (5052Eur)
As mentioned on the phone call, I would rather spend it on Twin boards and supply the rentals, that will promote the boards and will bring the clients throughout the summer and.

- Safety
As I have mentioned on the phone call, I'll supplying four or five rental spots with safety features - metal boxes for charging and storing, promo materials, etc. Please, let me know what do you have available? (From the previous conversation - Regarding the storage boxes, they need to be stainless steel, this is a must, aluminum is not an option, within a few weeks, we will have some new and more affordable boxes, that we could supply for around 120€/pc.)

- Technical
I understand that you have improved stator/nozzle. Should we still use the old version, even if we have new/never used ones, or do you have a plan to change those? Any other improvements, we should have in mind, when talking to potential clients? Any improvements in propeller, engine, sound, speed, performance? How about the water in the battery compartment - have you managed to solve that problem? Will you provide us with spares?

Please, send me an updated price list for 2021.
Have a good week and waiting to hear back from you.

From: Aboutoneanboards staff(Zil)
Subject:Update: Onean Dealership points to discuss
Date: April 12, 2021 6:27 AM GMT+3
To: Jon Uriarte Onean (j.uriarte@onean.com)

Jon,
I'm meeting the bar owner tomorrow, as he's expecting the second installment payment as planned. Too bad I haven't heard from you, after our last call as promised, so unfortunately, without knowing how to act further, I've decided to tell him that I can't afford to cover the damages myself alone. I'll tell him that I'll get back to him again when I'll hear back from makers of the boards.
Let's see how it goes, he might not take these news well. I'll keep you posted.

In the mean time, I will also kindly asking you to transfer back the retainer of the deposit. We can't afford the funds remaining without any use.

Other topics remain, but these two are the most important at the moment.

Best,
Zil

From: Jon Uriarte Onean (j.uriarte@onean.com)
Subject:RE: Update: Onean Dealership points to discuss
Date: Apr 12, 2021 10:48 AM GMT+3
To: Aboutoneanboards staff(Zil)

Hi Zil,
Lets schedule a call for tomorrow at 11 to discuss the compensation and return of deposit.

Best regards
Nemesio Mogrobejo. 11,
48015, Bilbao, Spain
www.onean.com

Jon Uriarte
Head of Sales
j.uriarte@onean.com

From: Aboutoneanboards staff(Zil)
Subject:RE: Update: Onean Dealership points to discuss
Date: April 12, 2021 10:52 AM GMT+3
To: Jon Uriarte Onean (j.uriarte@onean.com)

Hi Jon,
I'll be driving tomorrow to the seaside to meet those guys, so it makes more sense to have a call today.

We have talked about it many times now - as discussed on the last call, I've summarized all we have talked about in my email two weeks ago, without any feedback. It would really save the time to act, instead of having another talk. All of us have businesses to run.

Said that, we can have another call if you prefer that.

Zil

From: Jon Uriarte Onean (j.uriarte@onean.com)
Subject:RE: Update: Onean Dealership points to discuss
Date: April 12, 2021 12:05 PM GMT+3
To: Aboutoneanboards staff(Zil)

Then I will reply to the email today so we can be on the same page

Best regards
Nemesio Mogrobejo. 11,
48015, Bilbao, Spain
www.onean.com

Jon Uriarte
Head of Sales
j.uriarte@onean.com

From: Aboutoneanboards staff(Zil)
Subject:RE: Update: Onean Dealership points to discuss
Date: April 14, 2021 3:28 PM GMT+3
To: Jon Uriarte Onean (j.uriarte@onean.com)

Hi
Very short update from my meeting with the manager of the restaurant yesterday. As expected they didn't take the news about non-compensation well, and were very surprised in the change. It was a very short meeting, and so far the only feedback is, that the manager of the resort restaurant will pass the information to the CEO of the restaurant chain. It's hard to predict if we should expect they will let us know of what action they will take.
I'm trying to find some common acquaintances that might know the CEO himself or someone from the board

Best,
Zil

From: Aboutoneanboards staff(Zil)
Subject:RE: Update: Onean Dealership points to discuss
Date: April 19, 2021 4:42 PM GMT+3
To: Jon Uriarte Onean (j.uriarte@onean.com)

Jon,
I was in contact with the restaurant manager couple of times today, and it looks like they are planning to make a legal action and going public against us, if not compensated.

This information comes from the seaside restaurant representative, who's a common contact, but we should expect to hear from the restaurant chain's legal team sometimes soon, if not responded.

After last weeks meeting with them, I was anticipating that it might go this direction, so I'm creating a new company and putting all of the surfboards business on to that, this way trying to minimize possible losses and financial threats to my other businesses. Not sure on what ground their legal actions might be based, I've been with consulting our lawyers on that, it's fifty fifty. But them going public is something that nobody's needs now.

I definitely don't want this situation to go awry. I don't know the reason why you keep ignoring me, for the past three weeks after our call, but I truly don't believe it is my sole responsibility to deal with this situation. I believe that aftermath of this situation, if not solved, could not only do damage to my business and reputation, but to Onean's no less.
It's a lot on stake to ignore it and I'm getting tired to deal with this alone.

Zil

From: Jon Uriarte Onean (j.uriarte@onean.com)
Subject:RE: Update: Onean Dealership points to discuss
Date: April 22, 2021 at 4:23 PM GMT+3
To: Aboutoneanboards staff(Zil)

Hi Zil,
Thanks for your email and my apologies to take longer than expected on this.

As previously commented, we would ideally offer product as a compensation in case that they accept it (if they want to continue to use it and promote it). the initial approach was to provide you with units that you could sell and the earnings to go towards paying them back.

What is the current standing amount with them? Since you already settled some of the amount.

All of this would need to go, obviously with a resolution agreement where the company states and confirms that they will not pursue any legal action and will not speak about this on social media

On the other hand, you requested the refund of the deposit that you had with us, isn't there a way that we could keep that deposit to keep working together on the Lithuanian market?

We mentioned previously, in case that this business doesn't want free equipment as an exchange settlement, ,we could ship the product to you next week and once sold, you would setlle with them.

I am available tomorrow morning from 8am to 12pm, so tell me when you want to discuss this so we can settle this and move on with the distribution. Since this is taking a lot and is quite stressing, as you previously mentioned

Best regards
Nemesio Mogrobejo. 11,
48015, Bilbao, Spain
www.onean.com

Jon Uriarte
Head of Sales
j.uriarte@onean.com

From: Aboutoneanboards staff(Zil)
Subject:RE: Update: Onean Dealership points to discuss
Date: April 22, 2021 3:38 PM GMT+3
To: Jon Uriarte Onean (j.uriarte@onean.com)

Jon,
Short comment - all we have talked about last year was valid. They were expecting that they will be compensated, once I sell the boards, that are here as a guarantee and waiting for the customer. But since it wasn't delivered neither last year, neither this year, and I couldn't guarantee the compensation, they have decided we went silent on them. I did go silent on them on my behalf also, since I didn't want to take all of the financial loss on to myself only. And so they now reacted this way.

We will have to definitely reach out and talk talk to them, but I will only do that, once there is action from your side and you'll ship the boards, so I know it's just words. I might even give it to their disposal to store it, before there is a client. Maybe that's the solution.

The amount is close to 16k, I have compensated 3k last autumn from my own pocket. I haven't paid the next installment this spring.

Regarding my deposit - I would rather spend it on a few Twin boards (only) that I'll give to the rental stations, to promote the boards.



From: Jon Uriarte Onean (j.uriarte@onean.com)
Subject:RE: Update: Onean Dealership points to discuss
Date: April 28, 2021 2021 1:03 PM GMT+3
To: Aboutoneanboards staff(Zil)

Hi Zil,
Ok we can proceed with the shipping of the boards May 12th. one Carver X and one carver Twin, that we will send, and once you sell them, you can compensate them with the margin gained, paying us the 70% of the amount of the sale. This way they will see a flow of income. Once the first one is sold, we will send another one, until we cover the amount. Ok?

Regarding the deposit, we can do that, use it for carver twins, do you need complete packs? or only boards?

How soon would you need them?

Best regards
Nemesio Mogrobejo. 11,
48015, Bilbao, Spain
www.onean.com

Jon Uriarte
Head of Sales
j.uriarte@onean.com

From: Aboutoneanboards staff(Zil)
Subject:RE: Update: Onean Dealership points to discuss
Date: May 4, 2021 8:08 AM GMT+3
To: Jon Uriarte Onean (j.uriarte@onean.com)

Jon,
Please, get back to me on when exactly you'll be able to ship the "compensation" boards and "deposit Twins". I need to tell, exactly, to the restaurant owners and to the rental spots, when I can deliver. Can't really tell them much now.

Also, I'll need to add some of the accessories to my boards, will ask my Old Twin to be sent back together, so let's communicate properly, so this doesn't drag in time, again.

The other technical questions are also related to all of the above and it will take time to confirm everything with you first.

Or should I ask Maite, when it comes to technical questions and proformas?

Best,
Zil

From: Aboutoneanboards staff(Zil)
Subject:RE: Update: Onean Dealership points to discuss
Date: May 18, 2021 10:45 AM GMT+3
To: Jon Uriarte Onean (j.uriarte@onean.com)

Jon,
I really need an update. Or perhaps I could give your direct contact to the restaurants and their legal representatives and they will get in touch with you directly? As I'm exhausted to make empty promises to them and asking them to wait and wait and wait. Also, if my boards are not being shipped, I would really appreciate my deposit back.



From: Aboutoneanboards staff(Zil)
Subject:Campaign in response to the events that caused a fire
Date: August 2, 2021 12:59 AM GMT+3
To: Jon Uriarte Onean (j.uriarte@onean.com)

Jon,
this, below, is to inform you of the actions that restaurant is taking, after not getting the compensation for the damages that have been inflicted by burned Onean batteries. Google translation of their text below:

We would like to inform you that we are in the last stage of launching an information campaign in response to the events that caused a fire in our restaurant and which was caused by cooperation with esurfing.lt electric surfboard rental, which at that time used Onean electric surfboard batteries.

We are putting the information package together that will go online, including videos and pictures of the fire, in the form of the webpage.

We'll be sending the informational package to electric surfing sports groups, various sports communities, magazines and forums, invest in google add words and social sites. Our marketing and public relations company willingly is assisting us on this international campaign.

Additionally, we are planning to inform appropriate local and European regulators.

We will share this package with our partners at the it with HOTREC and our partners in European Restaurant Association.

Since the producer of the batteries is the Spanish company we plan of sending this information to the Spanish authorities and news outlets also.

Copy of the informational package will be also sent to European Consumer Service, ECC, as our legal partners are approaching this issue from the legal standpoint for unfair commercial practice or/and unfair contracts.

Attached is the print screen of the main page of website for your consideration.


I have no additional comments, since I have nothing from you, just empty promises and unanswered calls and emails.

Best,
Zil

From: Jon Uriarte Onean (j.uriarte@onean.com)
Subject:RE: Campaign in response to the events that caused a fire
Date: August 2, 2021 2:19 PM GMT+3
To: Aboutoneanboards staff(Zil)

Hi Zil,
Thanks for your email.

The honest truth is that we haven't been able to ship the compensation equipment yet as we agreed because we haven't received equipment from our suppliers. In other circumstances, the issue would have been solved long ago.

As commented, the company position was to compensate with equipment instead of funds.

We know for certain that early September we will 100% have equipment. Let me know please if this would work.

Best regards,

Nemesio Mogrobejo. 11,
48015, Bilbao, Spain
www.onean.com

Jon Uriarte
Head of Sales
j.uriarte@onean.com

From: Aboutoneanboards staff(Zil)
Subject:RE: Campaign in response to the events that caused a fire
Date: August 9, 2021 10:26 AM GMT+3
To: Jon Uriarte Onean (j.uriarte@onean.com)

Hi Jon.
I'm traveling most of the August, so not online most of the time.

It's up to the restaurant now. Since they haven't heard from us for while, they go their own way. So I recommend you, to be as specific as possible if you still want to change the course of their actions. Funds is much more preferable than equipment, because they don't believe the word I'm saying anymore.

As per me, regarding Onean orders, this summer, any new local requests coming our way regarding Onean boards, I'm referring to get in touch with Onean directly, as there was zero communication from you.

I'm not that afraid of these restaurant actions, since I have changed the company that deal with e-board sales and I deal with old clients regarding Onean, only.

So again, I recommend you, to be as specific as possible and act quickly this time.

Also, let's not forget the other matter - you have my own funds and board on you. Again - no feedback from you on this until now.

Best regards,
Zil

From: Jon Uriarte Onean (j.uriarte@onean.com)
Subject:RE: Campaign in response to the events that caused a fire
Date: August 9, 2021 11:41 AM GMT+3
To: Aboutoneanboards staff(Zil)

Hi Zil,
I completely understand about the funds being more appealing for the restaurant, and I will check regarding this but according to the company policy, i´m afraid that only product could serve as compensation.

I will redirect all requests gathered over the last weeks from your regions.

Regarding your reposit and further business relations among us, we can discuss that in depth after your return from vacation if its fine with you

Enjoy some well deserved time off.

Nemesio Mogrobejo. 11,
48015, Bilbao, Spain
www.onean.com

Jon Uriarte
Head of Sales
j.uriarte@onean.com

From: Aboutoneanboards staff(Zil)
Subject:RE: Campaign in response to the events that caused a fire
Date: September 27, 2021 10:30 AM GMT+3
To: Jon Uriarte Onean (j.uriarte@onean.com)

Hi Jon.
Summer season is ending and as the restaurant is closing down for the winter time, they are getting more active in checking what the situation regarding compensation is. Please, get back to me, with the specific steps what could be expected from you.

Also, please, get back to me regarding my deposit and the board.

Thanks,
Zil

From: Aboutoneanboards staff(Zil)
Subject:Re: Campaign in response to the events that caused a fire
Date: October 8, 2021 2:15 PM GMT+3
To: Jon Uriarte Onean (j.uriarte@onean.com)

Jon,
Everyone is waiting for your response.

Best,
Zil

From: Aboutoneanboards staff(Zil)
Subject:Re: Campaign in response to the events that caused a fire
Date: October 13, 2021 9:02 AM GMT+3
To: Jon Uriarte Onean (j.uriarte@onean.com)

Hey Jon.
Please, get back to all of the topics, asap.

I'm just afraid, when the restaurant people will find time and will put the website online, there will be no way back and will harm all of us.

Also, awaiting your answer on my amounts, board, etc.

Zil

From: Jon Uriarte Onean (j.uriarte@onean.com)
Subject:RE: Campaign in response to the events that caused a fire
Date: August 13, 2021 10:40 AM GMT+3
To: Aboutoneanboards staff(Zil)

Hi Zil,
Thanks for your email and I completely understand the urgency for this.

I am having a meeting next Monday with the CEO to make a final proposition, I will have the proposal next Tuesday, can you make them wait until then?

Thanks for your understanding,

Nemesio Mogrobejo. 11,
48015, Bilbao, Spain
www.onean.com

Jon Uriarte
Head of Sales
j.uriarte@onean.com

From: Aboutoneanboards staff(Zil)
Subject:Re: Campaign in response to the events that caused a fire
Date: October 20, 2021 4:18 PM GMT+3
To: Jon Uriarte Onean (j.uriarte@onean.com)

Hi Jon,
How did the meeting go?

Zil

From: Aboutoneanboards staff(Zil)
Subject:Re: Campaign in response to the events that caused a fire
Date: December 3, 2021 9:40 AM GMT+3
To: Jon Uriarte Onean (j.uriarte@onean.com)
Cc: info@onean.com

This is just to inform, that full versions of http://aboutoneanboards.com , onean.net and more sites will go online soon, that will include full and detailed information.
The info package will be sent to all of the the social sites and interested parties and all other actions that will be taken, what was was already mentioned to you in our earlier communication.

We'll make sure that this information will get noticed. Let us reassure you, that we'll dedicate a budget to achieve that and to make sure this is seen. The extra costs is nothing compared to the losses that we have already accumulated personally. Too bad you chose to ignore our tragedies and good will to solve it in a friendly manner and chose to ignore it instead, although we have stepped forward and took majority of the losses on to us.

No more silence, let it be.

Good luck with your sales and reassurances that Onean boards are safe and the Number one.

From: Jon Uriarte Onean (j.uriarte@onean.com)
Subject:RE: Campaign in response to the events that caused a fire
Date: December 3, 2021 10:44 AM GMT+3
To: Aboutoneanboards staff(Zil)

Hi Zil,
Thanks for your email

Do you have time today to jump on a call around 12?

So we ca discuss it and hopefully resolve this once and for all.

I´m assuming that this is being done by the restaurant owners?

Best regards,

Nemesio Mogrobejo. 11,
48015, Bilbao, Spain
www.onean.com

Jon Uriarte
Head of Sales
j.uriarte@onean.com

From: Aboutoneanboards staff(Zil)
Subject:Re: Campaign in response to the events that caused a fire
Date: December 3, 2021 11:16 AM GMT+3
To: Jon Uriarte Onean (j.uriarte@onean.com)

Jon, if you're still up to it, please, respond in written matter with your proposal.

Our agreement with restaurant owners now is, that in order to minimize my personal loss in a matter, I'm in agreement with them. Since you were ignorant on helping to cover the losses, I had to choose sides.



From: Jon Uriarte Onean (j.uriarte@onean.com)
Subject:RE: Campaign in response to the events that caused a fire
Date: December 3, 2021 11:33 AM GMT+3
To: Aboutoneanboards staff(Zil)

Hi Zil,
Thanks for your email

I haven't proceeded because I haven't gotten the green light yet to do any formal proposal.

Given the circumstances, I will do my best to accelerate the process so we can make a formal proposal.

Best regards,

Nemesio Mogrobejo. 11,
48015, Bilbao, Spain
www.onean.com

Jon Uriarte
Head of Sales
j.uriarte@onean.com

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